Any holiday gift you purchase November 1, 2024 through December 24, 2024 at 11:59am EST can be returned for any reason for a refund of the purchase price, minus shipping until January 31, 2025.
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Any holiday gift you purchase November 1, 2024 through December 24, 2024 at 11:59am EST can be returned for any reason for a refund of the purchase price, minus shipping until January 31, 2025.
Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). If the product you received was damaged, defective, or if the wrong item was shipped to you, you must first contact House of Marley, LLC Consumer Relations at: 1.888.251.1076 prior to returning your product.
To return an item you ordered from https://www.thehouseofmarley.com/, fill out the Returns Form on the packing slip that came with your order and send it back with the merchandise to ensure proper credit and faster processing. House of Marley, LLC cannot be responsible for lost returns. We recommend using an insured and prepaid method for your return, such as UPS ground or insured USPS for proof of delivery.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Wearable items must be unworn. We recommend you return items via UPS ground or insured USPS for proof of delivery.
A pre-printed return label is included on your original packing slip for your convenience.
No CODs will be accepted.
Typical turnaround time for returns or replacements is about two to four weeks, but may be a bit longer during high volume periods.
At House of Marley, LLC, we stand by our products. Each product is created with the highest quality components and is quality crafted for years of dependable use. We back every product with a warranty. You can refer to your product's instruction booklet for your warranty information.
If you purchased a House of Marley, LLC product from a retail store, please return it to the store at which you made the purchase.
If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, contact a consumer relations representative by telephone at 1.888.251.1076 or email at cservice@thehouseofmarley.com for assistance. Please make sure to have the model number of the product available.
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House of Marley's eco-conscious identity was created in collaboration with the Marley family to carry on Bob Marley's legacy of love for music and planet. Our philosophy is built around the themes of sustainability and commitment to charitable causes, particularly those related to the environment.
Our Project Marley Global Giving initiative was created in honor of the legendary Bob Marley and his respect for the earth and people. In addition to creating audio products that are better for the earth, we are also devoted to supporting global reforestation via One Tree Planted
If you are not entirely happy with your purchase, we're here to help! Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise.
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